Recently I was having a discussion with a friend about solving a General Manager problem. We spend a lot of money on hiring and training personal. We want to retain them, hopefully make them career employees. Well, what happens when your General Manager is the cancer in your business?
If your a business owner and you find that your staff is unhappy, unmotivated, uncommitted and leaving as fast as your hiring, you may want to look at your management team. Your management team is there to provide guidance, training, leadership, and personal growth opportunities to your staff. Are they fulfilling those roles? Or are they lazy, not providing adequate training, not supplying leadership and organization to your team? We all know the saying, and I hate to say it, but..."shit rolls downstream." Well, its true, leadership starts at the top, motivation comes from leadership, organization comes from good management.
So, what to do if your GM is causing your losses? Well, first are they workable? Perhaps they just don't know what good management is. Send them to a leadership course, not all managers are good leaders. Will some training work? Is the manager worth saving? If they aren't willing to go, then perhaps they are not committed to their role.
Take a poll of your employees. What are they saying about the manager? What area's need to change, what isn't the manager providing that they need? Maybe training isn't required, its just some issues that the manager has lost sight of, or has forgotten is a part of his/her role.
Finally, perhaps its just time to let that GM go, or move to a different position that does not require them to supervise others. If the manager cannot fulfills his or her role and is not willing to learn or change, then it is time to cut your losses and move on. This can be difficult at times when you are close to your manager or have been working with them for a long time. Relationships change however, and saving your company, and money is more important. Usually when this happens it is in the best interest for the manager to leave anyway. They have lost their vision and desire for the company but have grown comfortable. Time for them to move on and rekindle their passion for their work.
If your a business owner and you find that your staff is unhappy, unmotivated, uncommitted and leaving as fast as your hiring, you may want to look at your management team. Your management team is there to provide guidance, training, leadership, and personal growth opportunities to your staff. Are they fulfilling those roles? Or are they lazy, not providing adequate training, not supplying leadership and organization to your team? We all know the saying, and I hate to say it, but..."shit rolls downstream." Well, its true, leadership starts at the top, motivation comes from leadership, organization comes from good management.
So, what to do if your GM is causing your losses? Well, first are they workable? Perhaps they just don't know what good management is. Send them to a leadership course, not all managers are good leaders. Will some training work? Is the manager worth saving? If they aren't willing to go, then perhaps they are not committed to their role.
Take a poll of your employees. What are they saying about the manager? What area's need to change, what isn't the manager providing that they need? Maybe training isn't required, its just some issues that the manager has lost sight of, or has forgotten is a part of his/her role.
Finally, perhaps its just time to let that GM go, or move to a different position that does not require them to supervise others. If the manager cannot fulfills his or her role and is not willing to learn or change, then it is time to cut your losses and move on. This can be difficult at times when you are close to your manager or have been working with them for a long time. Relationships change however, and saving your company, and money is more important. Usually when this happens it is in the best interest for the manager to leave anyway. They have lost their vision and desire for the company but have grown comfortable. Time for them to move on and rekindle their passion for their work.
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